I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. At what time can I call customer service? 2.- A list of the albums that are included in your package will be displayed. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Prices vary according to season. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. No, our Park tickets are not exchangeable for other products. Reserve now, pay when you stay. (01152) 55 4163 7327 You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. To replenish energy, a delicious picnic will be waiting for you. My package also expires in a few days. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Clear editor. You can purchase with a credit card or PayPal. Just a weird housekeeping issue I guess we had. 282. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Responsive staff. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. and was unfortunately put in a bed with 2 queens. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. 1.- Enter your download code. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Packages and Xperience Passports cannot be cancelled and will not be refunded. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. You cannot paste images directly. The staff treats you like royalty. Each photo downloaded is a JPG file, and the videos are MP4. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Review tags are currently only available for English language reviews. Prices are subject to change without notice. Please see our partners for more details. Refund will not be granted under any circumstances in this case. Doubletree Hotels Middleton hotels are listed below. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. How do I find and download the photos from the website? Advanced purchase discounts may vary depending on booking date and dates of stay. If you purchased online you have access to the special ticket booth. it was just my wife and I for her birthday/anniversary. We are here to serve you and to meet all requests, questions or suggestions you may have. The discounts are applied automatically by our system according to the date of visit. Who can I notify if I have special dietary requirements? This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Due to the nature of the product we offer, you always have the possibility to view the photos. ( NO KIDS ). - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. I really recommend this Hotel. My hotel is not available for pickup, although I chose transportation to the parks. You can download as many times as you need to while the code is valid. The chart reflects the cheapest Middleton hotel for each day and each star rating category. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). The staff in the restaurants and working around the pools I had no problems with; they were fantastic. A seven Zip-line circuit which includes the tallest in the Riviera Maya. Faqs - Xcaret Each photo downloaded is a JPG file, and the videos are MP4. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Business travelers can take advantage of the business center. We use own and third-party cookies to improve your experience on our website. Luxury Resorts in Riviera Maya | Hoteles Xcaret Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. Faqs - Xcaret Months without interest, only with major participating bank cards issued in Mexico. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! $148. If you visited our Parks: foto@xcaret.com Col. Centro, Playa del Carmen. Valet parking, a 24-hour business center, and a coffee shop are also offered. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. What are the payment methods to buy online? Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. What types of files are the photos that are downloaded? All Doubletree Hotels in Middleton, MA - Doubletree - HotelPlanner.com We invite you to join our program of using biodegradable and chemical-free products! Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. What should I do? Transportation airport-hotel-airport . Get onboard the shuttle and visit it as many times as you want. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. Does Xplor offer activities for children older than five years old? Xcaret: photo pass worth it? - Playa del Carmen Forum Yes. You can download as many times as you need to while the code is valid. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. We offer you multiple payment options to pay for your reservation. Solidaridad, Quintana Roo, Mexico. The download code is valid for 30 calendar days from the date of purchase. If you visited our Xcaret Hotels: fotohoteles@xcaret.com We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. It is essential to arrive 15 minutes before the time of pick-up. They are encoded directly from cameras with high resolution. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. We also purchased a photo pass package for all of the parks. Zipcode 77500. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. Yes, activities in Xplor are all family-friendly. It was a fantastic location for us. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. You must present official ID (IFE) with address in Quintana Roo. Fill out this form and one of our agents will follow up on your request. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. How do I open the ZIP file when I download multiple photographs? But we purchased the photo package 2 parks & the hotel. We dont recommend the use of flip-flops or Crocs. Great, vibrant, location. Children under 4 years free. Can I pay with credit card or debit card of a person not included in the visit? Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. Free WiFi in public areas, a library, and express check-in are available at this hotel. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Get your Photo Pass and take home all the pictures of your experience at a special price. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. Our agents will help you with the pickup information or any other doubt you may have. Every morning, around six, I saw the same young man, about 20 years old, report to Work. They are encoded directly from cameras with high resolution. No problem! We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Restrictions apply. Are there discounts for teachers or students? She didn't really explain anything. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. This hotel features a restaurant, a gym, and a bar/lounge. How can I get them? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The ramen at Xin Goa was excellent as was the fried rice. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Strike your best pose, smile and take as many pictures as you want during your visit. On a PC right-click on the file and select the option to extract. He was knowledgeable about the resort, the general area, and was very happy to make conversation. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. In case of foreigners living in Quintana Roo, FM2 and FM3. Privacy Terms. Yes, you can contact the photography customer service center. HOTEL XCARET ARTE. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. What is the distance between one activity spot and the other? Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Other small things that kind of irked me were: our toiletries never got refilled. Outside Mexico. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. Cancun, Quintana Roo. BBQ buffet with delicious ribs (vegetarian options available). It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. In our venues, life merges with art. Those guys were amazing. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. 800 006 FOTO (3686) If you want to check our current promotions, visit here. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Remember you can purchase water shoes at our shops in Xplor. Xcaret Hotels | Xenses Park Official Site Presentation of a valid ID card at our counters is mandatory. From $75. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Children must present ID from school with address in Quintana Roo, or school report card with photograph. Paste as plain text instead, Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Does the ticket include snorkel gear or should I bring my own? You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance.
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